Information We Collect

We may collect personal information that you provide directly to us, including:

• Your name
• Email address
• Telephone number
• Address or postcode, where relevant to your enquiry
• Details about the home improvement products or services you are interested in
• Information submitted through our website forms
• Information provided when contacting us by telephone, email or social media
• Any other information you choose to provide as part of an enquiry or quotation

We may also collect limited technical information when you use our website, such as information about your browser, device and how you interact with the website, where permitted by applicable law and your cookie preferences.

How We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests for quotations
• Contact you about products or services you have expressed an interest in
• Arrange appointments, surveys or consultations
• Provide our products and services
• Manage our relationship with customers
• Maintain records relating to enquiries, quotations and work undertaken
• Improve our website and services
• Maintain the security and functionality of our website
• Comply with our legal and regulatory obligations

We will only use your personal information where we have a lawful basis for doing so. Depending on the circumstances, this may include taking steps at your request before entering into a contract, performing a contract with you, complying with a legal obligation, pursuing our legitimate business interests where these do not override your rights, or obtaining your consent where required.

Website Enquiries

When you complete a contact or quotation form on our website, we use the information you provide to respond to your enquiry and, where appropriate, provide you with information or a quotation for the services you have requested.

Submitting an enquiry does not automatically subscribe you to marketing communications.

Cookies

Our website uses cookies and similar technologies where necessary for the operation of the website and, where applicable, for additional functionality, analytics or advertising.

Non-essential cookies will only be used where the appropriate consent has been obtained. You can accept, reject or manage your cookie preferences through the cookie consent controls available on our website.

Advertising & Social Media

We may use social media platforms, including Meta platforms such as Facebook and Instagram, to promote our services.

Where advertising or tracking technologies are used on our website, they will be subject to the appropriate cookie and consent requirements.

If you interact with us through a social media platform, that platform may process your personal information in accordance with its own privacy policy.

Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services. This may include website and IT providers, professional advisers, service providers and contractors.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal rights.

Where third parties process personal information on our behalf, we expect them to handle that information securely and in accordance with applicable data protection requirements.

International Transfers

Some of the technology or service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that suitable safeguards are in place as required by UK data protection law.

How Long We Keep Your Information

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected, including satisfying any legal, accounting or reporting requirements.

The appropriate retention period will depend on the nature of the information and our relationship with you.

How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

While we take appropriate steps to protect information, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Your Data Protection Rights

Under UK data protection law, you may have rights including the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to erase your personal information in certain circumstances
• Ask us to restrict the way we process your information
• Object to certain types of processing
• Request the transfer of your information in certain circumstances
• Withdraw your consent where processing is based on consent

These rights are subject to certain legal conditions and exemptions. To exercise any of these rights, please contact us using the details below.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Third-Party Websites

Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices or content of external websites, and we recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or how we process personal information.

The latest version will always be published on this page.